The Agency Sector Management (ASM) has launched the new service office portal to facilitate problems, follow -up, and request improvements to the ASM, Sequoia, as part of the service improvement plan.
Now, users can report accidents, raise service requests, and access knowledge articles, which indicate useful information, through the service office.
“The new service office will help us improve efficiency by simplifying our operations, allowing us to manage the service that we provide and improve them better,” said Sally Ann Cox, Director of the Service Office, ASM.
“This will be able to answer all tickets in a timely manner, so that the two formations can reassure their inquiry.”
Inside the gate, users can track all their tickets online, as well as sending and updates, all from one website.
All tickets will be managed by the current dedicated team who are preparing to provide assistance and support in all fields, including guidance directions through customs procedural adjustments, such as deporting export ads from customs processing to ship import and export to Customs Declaration (CDS).
“In the aftermath of the recent customs and changes related to Britain’s European Union in the regulations, the Restructural Restructural Society faces unprecedented levels of turmoil,” said Sharon Jarir, ASM general manager.
“We hope that the new ASM service office will stimulate the service we provide and provide the resources that are intense to support our industry through more changes.”
The launch of the new service office follows the main employment engine from ASM, with the new employees set to answer customer information and help users to navigate in new regulations.
ASM is still committed to reopening their phone calls to support urgent technical problems, which prevent the normal operation of the Sequoia program, as soon as it is applied.
