Last month, the Squair team from the ECS Group group achieved, where verification operations began for the first time in March 2020. The speed of the industry adoption is more expansion.
It provides the use of essential but extensive but intense density in employment and non -generated by GSAS and airlines fully focused on customer service at the front end, which increases customer satisfaction in general and benefiting from commercial operations. Squair’s provides AWB verification and data capture service as an independent capacity. The teams processing AWBS completely digital, following up on invoices when necessary, unifying and verifying goods sales reports. Improving the central process means low operational costs of customers, and leads to fewer graphics correction tips (CCA) and conflicts. ECS Group is the only GSSA that provides this as an independent service, and that has gained traction in the manufacture of air cargo that faces long -term resources challenges.
The main performance indicators prove the transformation of the work weight load
“When the Squair product was launched in 2020, about 50,000 AWBS was treated in the first year. Dimitri Arnodin, the Super Administrative Director, says today, our team takes the same amount in only one month.” 36 international customers benefit in all parts of America, Europe and Asia. Oceania is now from the experience and reliability of our service, and it is clear that our main performance indicators show the weight of the work burden that no longer depends on their shoulders. “These main performance indicators reveal that 95 % of all AWBS are treated independently. It generates less than 5 % of AWBS that A verified request to clarify from Squair customers can complete data capture, less than 1 % of AWB checking leads to CCA and change the bill for customers 99 %.
The growth of the accelerated team
The rapid growth in the numbers of customers led to the launch of the second Squair team in India in February last year, where the current team was completed in Bulgaria and opened the market to remote customers. By the end of 2023, Squair India has grown to a team of 14 people. “We now have 16 people working, and the plan is to continue to grow the team up to 23 years by the end of this year,” Arnodin’s details.
Adherence to sustainability
In conjunction with the ECS strategy and values, Squair enhances diversity and gender equality. “So far, 57 % of our women’s team members, and at the management level, are 60 % of females,” it reveals.
The difference also benefits from the strong ECS Group focus on digitization and improving the ongoing process. “Squair is a sustainable and sustainable digital company. From the beginning, we have performed without paper. Historically, AWB was checked through AWB copies of the printed. Arnodin concludes.
Squair strategic growth in global operations
“Squair’s growth strategy has been set to ensure the continued consistent compliance of SLAS for our customers. Adrien Thomine, CEO of ECS, explains that we are currently working from two centers: one in Europe, one in Asia.” “Within weeks of the opening of our office in India last year, we started services in APAC, which represents our first step in the region. Since then, we attracted more data capture activities for this region, including Japan in July 2023, Australia and New Zealand in December – They all add to our solid customer base in Western Europe and North America.
