Qatar Airways Cargo has become the first air cargo company to offer online bookings with instant confirmations to its partners via the innovative digital lounge portal.
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Interline partners can now seamlessly manage online reservations, eliminating the need to contact local station staff and significantly reducing the manual exchange of reservation emails. This enhancement not only simplifies the booking process, but also enhances operational efficiency, providing real-time access to booking information and updates.
The Interline booking feature is currently used by American Airlines Cargo and Latam Cargo to manage all their bookings on Qatar Airways Cargo flights. The air cargo company aims to expand the digital lounge to include all its internal partners in the coming months.
Mark Drrosch, Chief Cargo Officer at Qatar Airways Cargo, said: “Digitization is the cornerstone of our strategy, and we are proud to continue setting new standards in the cargo industry. As the first air cargo company to offer online bookings with instant confirmations for our partners, we are committed to innovating and improving the cargo experience. Booking for both our partners and customers Our teams are actively collecting customer feedback to enhance the user experience on the Digital Lounge portal, and we have made significant progress since its launch in 2022.
Faisal Karamat, Vice President Customer Experience at Qatar Airways Cargo, said: “Since launching the digital lounge, we have welcomed more than 6,800 registered customers and 15,000 users to the portal, achieving nearly 500,000 online bookings. The portal’s intuitive layout and user-friendly design have received praise. Significant, which confirms its success in meeting customer needs and driving the digital transformation in the shipping industry. We are constantly exploring ways to enhance our digital lounge, and introducing the Interline advantage is promising The new products are a testament to our commitment to adding valuable functionality.
With Digital Lounge’s user-friendly interface and host of features like track and trace, uploading multiple dimensions for each shipment, configuring notifications for each air waybill, BUP bookings with ULD details, allocation bookings, and personalized experience for consolidators, the Digital Lounge portal offers a unique and efficient booking experience. Customers can complete their bookings in just 2-3 minutes, supported by a 24/7 in-house central technical support team.
Recently, Qatar Airways Cargo introduced an industry-new “My Allocations” feature on the portal, which provides real-time visibility, prevents overbooking, and improves freight planning. Combined with its online booking portal, the airline’s omni-channel approach provides its customers with the most industry-leading booking options, ensuring a connected and enhanced online booking experience.
