Human level experience is what Global GSA Group and Cargotech shared their business approach. The best commercial and digital solutions are developed when customer needs are developed. Over the past three years, Cargotech solutions have strengthened GSA Group greatly, and the two companies have strengthened continuous innovation to also present it in the future customer experience.
Market fluctuations, changing regulations, and achieving the maximum benefit from limited capabilities, are just three increasingly common challenges facing those in the air cargo industry. As GSA, which represents more than 60 airlines in different locations around the world, Global GSA Group has always sought to ensure support for its basic assets – its international employees 500+ – in every aspect of their daily business. Because air cargo business is based on personal relationships.
“Two years of GSA are successful from the standard: people and technology,” says Ismail Dormes, President of Global GSA Group. “We are always talking about being the” client’s axis “, and certainly, the air cargo is always and will always be a company for people. However, those who are looking for sustainable success in this industry need to focus on what I will design” the Customer Celsius “. It is a mixture of excellent human intuition with the strong guide provided by the analysis of digital data, and this is the winning mix.
Already of the early adoption of the available digital solutions, Global Gsa Group has invested more technology during the epidemic, when transparency and light movement were key to navigating in the rapid market environment. Among the first to work with Cargotech when a single technology provider was launched in 2022, and he immediately witnessed dual -number efficiency gains when he executed Skypallet that provides revenues and ability. Last year, GSA began to provide the capacity of the Cargai market, as it takes advantage of the greater reach and the comfort brought by the online reservation channel that is easy to use to both airlines and prepare shipping. Recycle the live capacity, which provides an actual time to changes and trends in the air freight market, supports GSA in strategic decisions. Recently, the Global Group Zafer Agunduz has brought the position of chief commercial officials, to increase progress in the company’s digital transformation in terms of operational efficiency and improve customer satisfaction. He cooperates with Cargotech on future custom solutions to pay internal operations and make data -based decisions.
“Global GSA Group is obliged to form the competitive advantages of our customers through improved professional focus and cost effectiveness and reduce administrative work burden. Cargotech solutions provide a strong basis, and above all, the success of the customer faces. Thanks to energy -powered predictions, we can still predict better in an integral time of that, This is thanks to this, saving the painful time, saving painful time, providing the author’s time, and providing time in which it is still.
“We are implementing a major global expansion strategy, and therefore it is important that our employees be given the best tools to support them in their duties facing customers. After all, without human interaction, it becomes difficult to obtain calls to make or accumulate confidence in a commercial relationship. It allows us to partnership in the end.
“Cargotech has been founded on the basis that in every manual take a long time, employees can redirect their focus on tasks that bring more value,” says Cédric Millet, Cargotech president. “Removing worldly activities and automation creates more efficient, productive and satisfactory activities – benefit the company, employees who have more time to devote to their customers, customers who are estimated quickly, reliable, and knowledge that is known that there is a high time to relationship It is known.
