The UAE Skycargo, the shipping arm of the world’s largest airline in the world, has developed the digital scene of shipping operations, with the entry of Equote. Empowering customers through data and information in an actual time to experience a smooth reservation, the launch is a great milestone on the company’s long digitization strategy, which aims to enhance customer experience, simplify operations and pay more efficiency.
Equote is available on E-Skycargo, and acts as a “self-service” digital contact point, allowing customers to seek and manage local quotes, 24/7. The solution will be made gradually worldwide and will include most of the products, including very sensitive shipments such as life sciences, health care portfolio and high -value transfers such as UAE wheels. Equote provides a higher level of selection, control and flexibility for customers to access the global -level products and services.
Matthew Scott, Vice President of Pricing and Intervention, Emirati Skycargo, said, “The acceleration of digital transformation is a major column of our strategic road map, which will ensure that we are considered one of the main partners of advanced fast supply chains in the world. Including the intuitive and reliable digital tools in the customer’s journey is necessary , As more customers are used to a quick and smooth experience, in effective time to simplify their daily operations.
Embrace digital solutions
The digitization strategy in the goods department gives priority to innovation that pays occasional results, not only to customers but also for internal teams. The UAE Skycargo has been steadily merged and succeeded in integrating digital solutions into its operations, canceling the additional value and improving operations for a smoother customer trip. Through its vast global network, the UAE Skycargo has seen a significant increase in digital adoption – which now represents more than 60 % of all reservations. GENERAL CARGO is still the first commodity that has been digitally booked, followed by a closely damaged charge and pharmaceutical preparations, indicating the entitlement to the digital scene in view of the complex requirements for the temperature sensitive charging.
Promote customer experience
In response to this increasing demand, the UAE Skycargo has created its presence on three of the largest digital markets, as well as the leading transportation management systems, which are often used by shipping agents all over the world: Webcargo, Cargo.Oone and Cargowise. For customers, this means that the Emirati Skycargo offers are present anywhere the customer wants to book, and to provide a set of advantages including direct access to reservations, vision of tables, tariffs and contracting, as well as access in the actual time to the available capabilities, and immediate enable reservations 24/7.
At launch, Emirates Skycargo has provided five basic products available on digital markets, allowing the transportation of rebel midwives, public shipments and urgent shipments; This has now been expanded to more specialized products, including medications. The airline also increased the weight breaking restrictions to three tons, allowing more shipments to reserve.
Depending on the early results of the air freights, the UAE Skycargo worked with major world customers, Kuehne+Nagel and DB Schengeer to start host contacts to a direct host, build the available capacity for companies, timelines and prices in these customers’ engines.
The UAE Skycargo has witnessed a greater production and an increase in the efficiency of the workforce in all fields. By reducing manual work for simple or small shipments, the expert team in the airline can give priority to the most complex reservations that require closer follow -up, such as shipments that have been booked through UAE precious devices or Emirati pets. Sales agents have more availability for customer meeting, better and more customized service-which increases the leading Skycargo possibilities in the market and contribute to strong customer notes.
Raise digital touch points
Finally, the UAE has completed a full update of the owned digital channels, including E-Skycargo and Skycargo.com, which enriched the current websites to be more efficient, useful and effective for customers and stakeholders. E-Skycargo, the registered user portal of the airline, was simplified to enhance the user experience with advanced functions that give priority to the ability to use.
Skycargo.com, the main website of the airline, underwent a fully restoration, with more easily design, a mobile phone friend, and improved accessories to improve mobility. Each producer has been clarified in the framework of the Emirates Skycargo multi -ingenious portfolio on the website, providing comprehensive information and updated details about packaging requirements, necessary documents and compliance considerations, to ensure that customers can make the right decisions for their work.
A look at the future
Digitability will remain a major priority for Skycargo UAE and the broader air freight industry with innovative solutions that are not only integrated into processes but also formed. By harnessing the collection data collected, the UAE will evaluate small and college trends against live data, to control the schedules, frequencies, product capabilities better, roads and more, to ensure that customers around the world get the goods they need, when they need To her.
